December 19 , 2007
The Grand, New Delhi

Information Technology Enabled Services
05:00 pm - 05:30 pm

Customer Speak and Priority Solution Areas for ITES by Microsoft

05:30 pm - 06:10 pm Customer Care Framework by Tech Mahindra
06:10 pm - 06:30 pm Tea Break
06:30 pm - 07:10 pm Employee Self Service Portal by Skelta
07:10 pm - 07:50 pm

Business Intelligence for BPO's by Avita Software

07:50 pm - 08:30 pm Summary and Close
08:45 pm onwards Cocktails and Dinner