November 2, 2007
Courtyard by Marriott , Chennai

Information Technology Enabled Services
02:30 pm - 03:15 pm

Customer Speak and Industry Priority Solution Areas

03:15 pm - 03:45 pm Customer Care Framework by Tech Mahindra
03:45 pm - 04:15 pm Tea Break
04:15 pm - 04:45 pm Employee Self Service Portal by Skelta
04:45 pm - 05:15 pm

Business Intelligence for BPO's by Avita Software

05:15 pm - 05:30 pm Summary and Close
06:00 pm onwards Cocktails and Dinner